Financial Hardship Request
We're here to help if you're having trouble meeting your repayments
Request for Financial Hardship
Has your circumstance changed and you are now having trouble meeting your loan repayments? Submit a request below and we will see what we can do to help.
Action Required: Upload Bank Statements
Your hardship request has been received. To process it, we need your bank statements.
Please click the button below to securely upload them via Credit Sense. Without bank statements we cannot assess your request.
All Done — Request Complete
Your hardship request and bank statements have both been received. Our team will review your details and contact you soon.
Return to HomeNeed additional support?
If you are currently experiencing financial hardship, there are free resources available to help you:
- National Debt Helpline: 1800 007 007
- MoneySmart: moneysmart.gov.au
- Financial Counselling Australia: financialcounsellingaustralia.org.au